Ticket Triage and Routing
Automatically categorises, prioritises, and routes every incoming ticket to the right queue or team member - with full context attached.
Your AI Support Manager.
Always On It.
As your support genius, Sevenfold’s Support Manager handles customer queries across every channel, resolves tickets faster than any human team, and generates clear reports on ticket management - so you always know exactly where things stand.
Sound Familiar?
Support tickets are costing you customers.
Customers wait hours for replies
Same questions every single day
Inconsistent answers erode trust
No visibility into ticket trends
Meet SAGE
AI Support Manager resolves it all.
Slow replies, repeated questions, zero visibility — SAGE picks them all up. One AI support manager that triages, drafts, escalates and reports, around the clock.
Triages and routes tickets automatically
Every ticket is classified, prioritised and sent to the right owner the moment it arrives.
Drafts on-brand replies from your knowledge base
Answers come from your own docs and policies — consistent, accurate, in your voice.
Escalates complex issues with full context
Hard cases reach your team with the history, sentiment and suggested next step attached.
Generates weekly ticket reports automatically
Volumes, response times and trends, summarised and delivered every week.
- 2 min
- Average first response
- 94%
- Customer Satisfaction
- 80%
- Tickets Resolved Without Escalation
- 24/7
- Always Available
What Your Support Manager Does
Support that never sleeps.
Your Sevenfold Support Manager is a trained AI support professional that handles customer queries across every channel, maintains your brand tone in every reply, and generates detailed ticket management reports - so your team can focus on the complex issues that truly need human judgement.
Automated Response Drafting
Drafts accurate, on-brand replies to customer queries using your knowledge base, policies, and past resolutions - ready for one-click send.
Knowledge Base Management
Builds and updates your help centre articles, FAQs, and internal docs - keeping your support knowledge current and searchable.
Ticket Reporting and Analytics
Generates weekly and monthly reports on ticket volume, resolution time, CSAT scores, and trending issues - so you always know what is happening.
Escalation Management
Identifies sensitive, complex, or urgent issues and escalates them to the right human team member - with a full summary and context already attached.
CSAT and Feedback Collection
Sends post-resolution satisfaction surveys, tracks scores, and flags patterns - giving you actionable data to continuously improve support quality.
Proactive Follow-ups
Checks in on unresolved or pending tickets automatically - ensuring no customer is left waiting and no issue slips through the cracks.
Multilingual Support
Reads and responds to customer queries in 100+ languages - delivering consistent, accurate support across every market you serve.
SLA Monitoring
Tracks response and resolution deadlines against your SLA commitments - alerting your team before any ticket breaches its time target.
Integrations
Your AI support manager connects with the tools you already use.
Bring AI efficiency to your everyday workflows.
Resolve tickets
Odoo Helpdesk
Watch the inbox
How It Works
Live on your helpdesk in hours.
Your Support Manager connects to your existing tools, learns your business, and starts handling tickets - faster than onboarding a new hire.
Step 1 of 4
Feed the AI Brain
Share your business, products and policies. SAGE answers from your knowledge — and every AI employee you hire shares the same brain.
~10 minutesStep 2 of 4
Connect Your Channels
Plug in your helpdesk and support inboxes. Every ticket flows into one triaged queue.
~5 minutesStep 3 of 4
Set Your Workflows
Decide what SAGE resolves solo, what needs your approval and what escalates to your team — with SLAs on everything.
~5 minutesStep 4 of 4
Tickets Resolve Themselves
Replies go out on-brand, urgent issues escalate instantly, and a weekly report lands in your inbox.
You're live!In Action
See how your Support Manager handles tickets.
From simple FAQs to complex escalations — every support interaction handled consistently and professionally.
FAQ Resolution
“How do I reset my password?”
Your Support Manager recognises the query, pulls the correct knowledge base article, and delivers a clear, branded reply — in under 2 minutes.
→ Resolved without human intervention
Ticket Triage
200 tickets arrived overnight. Where do we start?
Your Support Manager categorises, prioritises, and routes every ticket automatically — urgent cases flagged, simple ones resolved, complex ones queued for your team.
→ 200 tickets triaged in minutes
Escalation
“This customer is threatening a chargeback.”
Your Support Manager detects urgency and sentiment, notifies the right team member, and provides a full conversation summary — so the human can step in immediately.
→ Escalated with context in under 60 seconds
Proactive Follow-Up
A ticket has been open for 48 hours with no response.
Your Support Manager flags the SLA breach, sends an automatic check-in to the customer, and alerts the responsible agent — before the customer escalates themselves.
→ Breach prevented before it happened
Knowledge Base
“The same question keeps coming up 20 times a day.”
Your Support Manager identifies recurring queries, drafts a new knowledge base article, and suggests it for your help centre — reducing that ticket type permanently.
→ Recurring ticket category eliminated
CSAT Collection
We want to know how customers feel after each resolution.
After every resolved ticket, your Support Manager sends a short satisfaction survey, tracks the score, and surfaces patterns in your weekly report automatically.
→ CSAT tracked without any manual effort
Why Sevenfold
More than auto-reply. A real support genius.
Understands context, not just keywords
Your Support Manager reads the full thread and customer history before responding - so replies are accurate, relevant, and empathetic, not just pattern-matched.
Maintains your brand voice perfectly
Trained on your tone guidelines, your product, and your policies - so every reply sounds like it came from your best support agent, not a generic bot.
Improves with every ticket
Every resolved ticket, approved response, and CSAT score teaches your Support Manager what works - so quality improves continuously without retraining.
Generates reports automatically
Weekly ticket summaries, CSAT trends, escalation rates, and issue breakdowns - all generated automatically and delivered where your team needs them.
Who It's Built For
Every business that has customers.
Your AI Support Manager adapts to your product, your policies, and your customers — delivering consistent, on-brand support across every industry.
What Users Say
Happier customers. Calmer teams.
We use Sevenfold to handle reception, take meeting notes and post to our social media accounts. Quite impressed already. We are soon to onboard other AI employees.
We were already using AI platforms, but Sevenfold’s ability to capture our business and product information has made it much more useful when AI is answering calls. I highly recommend it to other businesses.
I’ve only been using Sevenfold for a couple of weeks, but the experience has been very positive — especially the social media bot, which creates a detailed plan, and the blog writer, which beautifully handles internal linking. They save me a lot of time on SEM and SEO.
FAQ
Common questions.
You choose how much autonomy your Support Manager has. You can set it to draft replies for human review, auto-send responses to low-risk query types, or a mix of both - giving you full control over what gets automated.
Sevenfold integrates with Zendesk, Freshdesk, Intercom, Help Scout, HubSpot Service Hub, and 300+ other tools. If you use a custom ticketing system, our team can support a tailored integration.
You upload your product documentation, FAQs, support policies, and past ticket resolutions. Your Support Manager uses this as its knowledge base and gets sharper with every interaction - improving accuracy over time without manual retraining.
Routine queries like order status, password resets, billing FAQs, product how-tos, refund policies, and account issues. Complex, sensitive, or high-value cases are escalated to your human team with full context already provided.
Weekly and monthly reports covering ticket volumes, first response time, resolution time, CSAT scores, escalation rates, and trending issue categories. Reports are delivered automatically via email or your chosen notification channel.
Yes. All support data is encrypted end-to-end and stored in compliance with GDPR. Sevenfold never uses your customer conversations to train third-party AI models, and data can be deleted at any time.
Ready to transform your support?
Join thousands of businesses using Sevenfold to deliver faster, more consistent customer support - without burning out your team or blowing your support budget.
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