Ticket Triage and Routing
Automatically categorises and prioritises every new ticket and, if you switch it on, assigns it to the right person or team - with a summary note attached.
Your AI Support Manager.
Always On It.
As your support genius, Sevenfold’s Support Manager is an AI customer support agent that works inside your helpdesk, triages every ticket, drafts replies for your team, and generates clear reports on ticket management - so you always know exactly where things stand.
Sound Familiar?
Support tickets are costing you customers.
Customers wait hours for replies
Same questions every single day
Inconsistent answers erode trust
No visibility into ticket trends
Meet SAGE
AI Support Manager sorts it all.
Slow replies, repeated questions, zero visibility — SAGE picks them all up. One AI support manager that triages, drafts, escalates and reports, around the clock.
Triages and routes tickets automatically
Every new ticket is classified and prioritised within minutes, and assigned to the right person if you switch that on.
Drafts on-brand replies from your knowledge base
Drafts come from your AI Brain — your own docs and policies — in the tone you set.
Escalates complex issues with context
Hard cases reach your team with the reason, a summary and a suggested reply attached.
Generates weekly ticket reports automatically
New, closed and re-opened tickets, per person, delivered every Monday.
- 10 min
- Between helpdesk checks
- 3
- Reply modes, your choice
- 30
- Ticket categories you can set
- 24/7
- Always Available
What Your Support Manager Does
Support that never sleeps.
Your Sevenfold Support Manager is a trained AI support professional that handles customer enquiries inside your helpdesk, keeps the tone you set in every reply, and generates ticket management reports - so your team can focus on the complex issues that truly need human judgement.
Automated Response Drafting
Drafts on-brand replies to customer enquiries using your AI Brain, policies and approved FAQs - ready for your team to check and send.
Knowledge Base Management
Suggests new FAQ answers each week from resolved tickets and logs the questions it couldn’t answer - keeping your support knowledge current.
Ticket Reporting and Analytics
A weekly summary every Monday, plus an Insights tab with response and resolution times, escalations and customer ratings - so you always know what’s going on.
Escalation Management
Identifies sensitive, complex, or urgent issues and escalates them to the right human team member - with the reason, a summary and a suggested reply attached.
Mood and Urgency Alerts
Spots angry customers, threats to leave and chargebacks, and alerts you by chat and email straight away.
Proactive Follow-ups
If a customer goes quiet after a reply, SAGE drafts a short check-in after 48 hours - sent once you approve it, or on its own in Autonomous mode.
Works in Your Helpdesk
Zendesk, Zoho Desk, Freshdesk or Odoo - SAGE works inside the helpdesk you already use.
SLA Monitoring
Tracks response and resolution deadlines against your SLA commitments - flagging tickets at risk or overdue in SAGE’s chat.
Integrations
Your AI support manager connects with the tools you already use.
Bring AI efficiency to your everyday workflows.
Resolve tickets
Odoo Helpdesk
Watch the inbox
How It Works
Live on your helpdesk in hours.
Your Support Manager connects to your existing tools, learns your business, and starts handling tickets - faster than onboarding a new hire.
Step 1 of 4
Feed the AI Brain
Share your business, products and policies. SAGE answers from your knowledge — and every AI employee you hire shares the same brain.
~10 minutesStep 2 of 4
Connect Your Channels
Plug in your helpdesk and, if you like, a support inbox. Every ticket is triaged in your helpdesk.
~5 minutesStep 3 of 4
Set Your Workflows
Decide which replies SAGE may send on its own, what needs your approval and what escalates to your team — with SLAs on everything.
~5 minutesStep 4 of 4
Your Team Stays in Control
Drafts wait for your team, urgent issues are flagged by chat and email, and a weekly report lands in your inbox every Monday.
You're live!In Action
See how your Support Manager handles tickets.
From simple FAQs to complex escalations — every support interaction handled consistently and professionally.
FAQ Resolution
“How do I reset my password?”
Your Support Manager recognises the query, pulls the answer from your AI Brain, and drafts a clear, branded reply for your team — or sends it, if you’ve allowed that category.
→ Reply drafted from your own docs
Ticket Triage
200 tickets arrived overnight. Where do we start?
Your Support Manager categorises and prioritises every ticket overnight — urgent cases flagged, replies drafted, complex ones handed to your team.
→ Every ticket sorted by morning
Escalation
“This customer is threatening a chargeback.”
Your Support Manager spots the chargeback and the mood, alerts you by chat and email, and hands the ticket over with a summary and a suggested reply.
→ Escalated with a summary and draft
Proactive Follow-Up
A ticket has been open for 48 hours with no response.
Your Support Manager flags the ticket as overdue in its chat, so your team can reply before the customer chases.
→ Overdue ticket flagged to you
Knowledge Base
“The same question keeps coming up 20 times a day.”
Each week your Support Manager suggests new FAQ answers from resolved tickets — approve them and future drafts use them.
→ New FAQ answer, ready to approve
Customer Mood
We want to know how customers feel after each resolution.
Your Support Manager reads each customer’s mood, and the Insights tab shows customer ratings from Zendesk, Freshdesk or Odoo.
→ Mood and ratings in one place
Why Sevenfold
More than auto-reply. A real support genius.
Understands context, not just keywords
Your Support Manager reads the ticket thread before drafting - so replies are relevant and empathetic, not just pattern-matched.
Keeps the tone you set
Follows your tone settings, your product details and your policies - so replies sound like your best support agent, not a generic bot.
Improves with every ticket
Each week SAGE suggests new FAQ answers from resolved tickets and your team’s edits - add them with one approval, no retraining.
Generates reports automatically
A weekly summary every Monday in chat and by email, plus an Insights tab with escalations, response times and customer ratings.
Who It's Built For
Every business that has customers.
Your AI Support Manager adapts to your product, your policies, and your customers — delivering consistent, on-brand support across every industry.
What Users Say
Happier customers. Calmer teams.
We use Sevenfold to handle reception, take meeting notes and post to our social media accounts. Quite impressed already. We are soon to onboard other AI employees.
We were already using AI platforms, but Sevenfold’s ability to capture our business and product information has made it much more useful when AI is answering calls. I highly recommend it to other businesses.
I’ve only been using Sevenfold for a couple of weeks, but the experience has been very positive — especially the social media bot, which creates a detailed plan, and the blog writer, which beautifully handles internal linking. They save me a lot of time on SEM and SEO.
FAQ
Common questions.
You choose how much autonomy your Support Manager has. By default it drafts replies for your team to review. You can also approve each reply in SAGE’s chat, or let it send on its own for the categories you approve - giving you full control over what gets automated.
Sevenfold works with Zendesk, Zoho Desk, Freshdesk, Freshservice and Odoo Helpdesk - turning your existing platform into an AI help desk. One helpdesk connects at a time.
You add your product documentation, FAQs and support policies to the AI Brain. Your Support Manager drafts from it, and each week suggests new FAQ answers from resolved tickets for you to approve - no manual retraining.
Routine questions your AI Brain answers, like password resets, billing FAQs and product how-tos - once you approve that category. Complex, sensitive, or high-value cases are escalated to your human team with a summary and a suggested reply.
A weekly summary every Monday, in SAGE’s chat and by email - new, closed and re-opened tickets, and per person. The Insights tab shows first response and resolution times, escalations, knowledge gaps and customer ratings (Zendesk, Freshdesk and Odoo).
Yes. All support data is encrypted end-to-end and stored in compliance with GDPR. Sevenfold never uses your customer conversations to train third-party AI models, and data can be deleted at any time.
Yes. Sevenfold’s AI customer service agent drafts replies from the policies you set — delivery, returns, warranties, bookings — using your own terminology and the tone you choose. You can edit its rules in plain words, and sensitive cases go to your team with a summary. It checks your helpdesk around the clock, including Australian weekends and public holidays, so tickets are sorted before your team logs on.
Sevenfold is built for businesses around the world, with infrastructure available across the US, Europe, Singapore and Australia. For Australian businesses, that means support runs on services close to your customers, with replies drafted in the tone you set and workflows that fit how local businesses handle enquiries and escalations.
Ready to transform your support?
Use Sevenfold to deliver faster, more consistent customer support - without burning out your team or blowing your support budget.
Get Started TodayYour AI Team
