AI Agents for Healthcare

Yes. Sevenfold is designed with healthcare privacy requirements in mind and handles patient information in accordance with the Australian Privacy Act and relevant health information guidelines. Your onboarding manager will walk you through our data handling approach and compliance documentation.

Yes. Your AI Live Chat Expert and Receptionist are briefed on your billing approach — including which services are bulk billed, your private fee schedule, and your health fund arrangements. They handle these questions accurately and consistently without burdening your clinical staff. These answers come from the knowledge you feed your AI brain — your website, uploaded documents, and text content. Your AI employees never invent details: if something isn’t covered, they say so and offer to transfer to a human.

Your AI employees communicate in your practice’s voice — warm, professional, and patient-focused. Many practices introduce their AI team as their virtual patient coordinator. You choose your disclosure approach; most patients respond positively to fast, helpful responses regardless of how they’re delivered.

Recall is what stops preventive care — and practice revenue — from depending on patients remembering to call you. You define the interval for each service type: annual check-ups, 6-monthly appointments, follow-up consultations, and so on. Once a patient comes due, MAX sends them a personalised message with a direct booking link. If there’s no response, a follow-up goes out at 2 weeks and again at 4 weeks, and the sequence continues until the patient books or opts out. The difference shows at scale: a recall list of 200 overdue patients is a background campaign for your AI team, versus weeks of phone calls your reception team never gets time to make. Your dashboard reports every campaign in full — messages sent, responses received, and appointments booked — so you can see the recovered bookings rather than just trusting it’s working.

Most practices are fully live within 3–5 business days, and none of the work is technical on your side. Day one is the briefing: a guided session covering your services, practitioners, appointment types, billing basics, and how you like to communicate with patients — about 2–3 hours in total. Your onboarding manager then connects your calendar, phone, email, and practice systems, which typically takes one business day. Setting your recall intervals and reminder timing takes around 30 minutes more. From there, your AI team starts answering calls, booking appointments, and sending reminders immediately, and you monitor everything from your dashboard. Ongoing support is included, so escalation rules, appointment types, and messaging can all be tuned as your practice changes — you’re never locked into the initial configuration.

Australian practices field appointment calls all day while reception juggles the waiting room. Sevenfold fits clinical workflows: bookings and reschedules handled, recalls and reminders sent, and urgent symptoms flagged for your team’s triage — with the front desk finally free to focus on patients in the room. Sevenfold also operates infrastructure across Australia, Singapore, Europe and the US — having infrastructure closer to your customers and team can help reduce network latency, which is particularly relevant for real-time AI phone conversations.

Sevenfold answers appointment calls, handles bookings and rescheduling, sends reminders that cut no-shows, and answers routine questions about hours and services — while your team cares for patients. It’s configured around your practice’s processes, terminology and appointment rules.