AI Agents for Strata Managers | Sevenfold Australia

With Trained AI Agents, Work Doesn’t Pile Up.

Strata Work Gets Done. So Does Everything Around It.

Most strata businesses don't have a management problem — they have a volume problem. Owners, residents, committees and contractors all ring the same small team, and the genuine emergencies arrive after hours. Sevenfold puts trained AI employees on the phone traffic, so your managers can actually manage.

Every owner call answered 24/7

No more residents ringing out or leaving voicemails about leaks, levies or by-laws. Every call is answered, logged against the right scheme, and routed or resolved according to your rules.

Common-property emergencies triaged instantly

No more burst pipes in the basement waiting until Monday. Genuine emergencies are identified on your criteria and escalated to your after-hours process immediately — everything else is captured for business hours.

Maintenance requests captured properly

No more chasing details after the fact. Every request is logged with the scheme, lot, location and photos requested — ready for your team or contractors to action.

Committees kept informed without the overhead

No more update emails that never get sent. Meeting follow-ups, notices and routine communications go out on schedule, in your voice.

AI Employees That Make Your Workday Easier.

Give Your Strata Business
a Bigger Team.

From tenant calls to landlord updates, Sevenfold’s AI employees triage maintenance, book inspections, and follow up consistently — while you grow the rent roll.

AI Receptionist

DESKY

Tenant calls answered 24/7
Maintenance requests triaged instantly
Inspections booked automatically
Emergencies escalated in real time
Landlord enquiries captured fully

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AI Lead Generator

MAX

New leads followed up instantly
Quotes chased until answered
Lapsed tenants re-engaged automatically
Referrals requested on time
Pipeline kept moving daily

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AI Social Media Manager

BUZZ

Posts published every week
On-brand images generated
Reviews turned into posts
Local updates build authority
Seasonal campaigns kept consistent

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AI Executive Assistant

BOSSIE

Inbox cleared every morning
Calendar managed end-to-end
Meeting notes captured automatically
Admin backlog cleared quietly
Junk mail filtered out

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AI Sales Executive

SALLY

Enquiries qualified before handover
Follow-ups made on time
No-shows rebooked automatically
Warm leads converted faster
Every prospect answered fast

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AI Support Manager

SAGE

Support questions answered 24/7
Tickets triaged by urgency
Replies drafted for approval
Complaints escalated to you
Every tenant kept informed

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AI SEO Content Writer

INKY

Blog posts written weekly
Local rankings improved steadily
Service pages kept fresh
FAQs turned into articles
AI-search visibility optimised

Explore AI SEO Content Writer →

Ready to multiply what your team can do?

Get Started

How Owner Calls Actually Flow
A Day With Your AI Team

From first ring to resolved request — how strata calls run through Sevenfold.

Levies, by-laws, leaks and lifts — every call lands on the same line. Here is how each one is answered, logged and routed once Sevenfold is on the phones.

Every call answered, logged against the right scheme

Owner and resident calls are answered 24/7 with unlimited simultaneous calls — the Monday flood after a stormy weekend all gets through — and each call is logged against the correct scheme and lot. Callers can be served in 100+ languages.

Building emergencies escalated in real time

A burst pipe in the basement, a lift failure, water entering lots — calls matching your emergency criteria reach your on-call contact in real time, with the scheme, location and details already captured. Everything else waits politely for business hours.

Maintenance requests captured properly, first time

Scheme, lot, location, access details, photos requested — every request becomes a complete record ready for your team or contractors, instead of a half-story voicemail.

Levy and by-law questions answered from your playbook

Routine questions get your approved answers for each scheme — payment methods, due dates, common by-laws. Anything contentious goes to the right manager with context.

Committees informed on schedule

Meeting notices, follow-ups and routine updates go out on time, in your voice — and the ‘any update?’ calls stop filling the inbox.

What phone traffic costs a strata team

Every hour a manager spends on routine calls is an hour off the schemes — and an after-hours emergency missed in voicemail can become a damage claim. Compare the cover against pricing, or model your portfolio in the AI workforce calculator.

You set the rules — what counts as an emergency, which questions are answered automatically, and who is on call for each scheme.

A manager’s day — with the phone traffic carried for them.

The schemes still need managing. The switchboard stops being part of the job. Here’s a typical day once Sevenfold is live.

7:55am

The overnight log is waiting, triaged

Two routine maintenance requests and one emergency from last night sit in the morning summary. The emergency — water through a ceiling — was escalated at the time; the rest is queued for business hours.

9:30am

Four calls at once after a windy night

Branches down, a jammed gate, two leak reports. All four answered and logged against their schemes, with details and photos requested — no engaged tone, no voicemail.

11:15am

A levies question answered from the playbook

An owner asks how to pay their quarterly levies. The approved answer for their scheme goes out; the call never reaches a manager.

1:40pm

A contractor chased without a manager dialling

The plumber quoted on last week’s common-property repair gets a follow-up; the quote arrives by mid-afternoon and is filed against the scheme.

3:20pm

Meeting notices go out on schedule

The AGM notice for one scheme and the follow-up actions from another’s committee meeting are sent — in your voice, on time.

5:50pm

A by-law query routed with context

A resident questions a parking by-law decision. That’s contentious — it goes to the right manager with the conversation captured, not answered on the spot.

11:30pm

The 11:30pm lift failure reaches the right person

A resident calls: the lift is stuck between floors with someone inside. That matches your emergency criteria — your on-call contact is alerted immediately with the building and details captured, while the caller stays on the line and informed.

Getting Started

From sign-up to live in days.

No technical setup required from your team. Your onboarding manager handles every integration and briefing — you just answer questions about how your business works.

Brief your AI team

Share your schemes, your escalation criteria for common-property emergencies, your communication style, and how levies and by-law questions should be handled. Done in a guided session with your onboarding manager.

~2 hours

Connect your tools

Link your calendar, email platform, website enquiry forms, and the systems you already use. Your onboarding manager handles every integration.

~1 business day

Set your rules

Define what counts as an emergency, which questions are answered automatically, and how maintenance requests and committee communications should flow.

30 minutes

Go live

Your AI team starts answering, booking, and following up immediately. Monitor everything from your dashboard and refine as you go.

Ongoing support included

Sevenfold works here too

AI employees trained for different industries and ways of working.

AI Agents for BAS Agents

Lodgement-season calls and reminders, covered.

AI Agents for Healthcare

Patient calls and bookings, handled with care.

AI Agents for Allied Health Clinics

Multi-practitioner scheduling made simple.

AI Agents for NDIS Providers

Participant comms and scheduling, supported 24/7.

Questions and Answers

Everything you need to know.

How does it handle after-hours common-property emergencies?

You define the criteria — burst pipes, lift failures, electrical hazards, water entering lots — and Sevenfold applies them on every call, at any hour. When a call matches, escalation happens in real time: your on-call contact is alerted immediately with the scheme, location and details already captured, while the caller stays on the line, calm and informed. When it doesn’t match, the request is logged in full — scheme, lot, access details, photos requested — and waits for business hours, so your on-call people are only woken for genuine emergencies. Because coverage is 24/7 with unlimited simultaneous calls, a storm night that produces a dozen calls across your portfolio doesn’t produce a voicemail backlog: each call is answered, triaged, and either escalated or queued. The difference shows in the morning — a triaged summary instead of a full message bank, and no genuine emergency discovered a day late.

Can it answer levy and by-law questions?

Routine questions are answered from your firm’s approved information for each scheme — payment methods, due dates, common by-laws — with the same accurate answer on the first call of the day and the fortieth, 24/7 and in 100+ languages. The boundary is yours: anything contentious, scheme-specific beyond your approved answers, or resembling a dispute goes to the right manager with the full conversation attached, so they pick it up informed rather than cold. In practice, that removes the biggest slice of daily phone traffic. Take levies alone: every quarter, the same wave of ‘how do I pay’ and ‘when is it due’ calls lands on your managers — answered automatically, every one is logged and none interrupts scheme work. Owners get faster answers than a busy office could give, and your managers’ phone time is reserved for the calls that genuinely need judgement.

Why is Sevenfold a good fit for Australian strata managers?

Strata management runs on communication volume — owners, residents, committees and contractors all calling the same small team. Sevenfold answers every call, logs it against the right scheme, triages emergencies on your criteria, and keeps committees informed. Sevenfold also operates infrastructure across Australia, Singapore, Europe and the US — having infrastructure closer to your customers and team can help reduce network latency, which is particularly relevant for real-time AI phone conversations.

How can Sevenfold help a busy strata business in Australia?

Sevenfold answers owner and resident calls, logs maintenance requests with full details, triages common-property emergencies, sends meeting notices and follow-ups, and chases contractors — while your managers focus on the schemes themselves. Coverage runs 24/7 with unlimited simultaneous calls, so the Monday-morning surge and the midnight emergency both get answered, and callers can be served in 100+ languages. Escalation is real time: calls matching your emergency criteria reach your on-call contact immediately, with the scheme and details captured; everything else becomes a complete, logged record instead of a voicemail. A typical day runs like this — routine levy questions answered from your approved information, maintenance requests filed against the right scheme and lot, committee communications sent on schedule, and the one genuine emergency escalated within minutes. It is configured around your portfolios, terminology and escalation rules — and most strata businesses are fully live within 5 days.

Your AI Team