AI Agents for
Tradies & Home Services

You define the urgency criteria — job types, keywords, or situations that make a call urgent for your trade. For a locksmith that might be a lock-out; for a roofer, active water coming in; for heating and cooling, a system down in extreme weather. When a call matches, escalation is immediate and in real time: your AI Receptionist captures the address, the problem, and access details, keeps the customer calm with practical guidance, and sends you a priority SMS while the caller is still on the line. You respond when you choose, with the full picture in hand — no callback roulette, no listening to garbled voicemails from a rooftop. And since the phones are covered around the clock with unlimited simultaneous calls, urgent work gets through even when three other enquiries arrive in the same ten minutes. Non-urgent jobs never ping you at all; they simply appear, booked, in your schedule.

When a quote is sent, a follow-up sequence is triggered automatically. The rhythm is simple: a check-in at day 2 to confirm the quote arrived and invite questions, a value-add message at day 5 — options, materials, examples of similar jobs you’ve done — and a final nudge at day 10 asking if they’d like to get on the schedule. Each message is written in your voice and references the specific job quoted, so a deck build, a repaint, and a garden redesign each get a different, relevant follow-up. If the customer replies at any point, the sequence stops and the conversation comes to you. The impact is measurable: automated follow-up lifts quote conversion by around 60%, because most trade quotes are never chased even once. You already did the hard part when you priced the job — this makes sure that effort gets answered.

Yes. If your business offers multiple services — for example, electrical, data, and solar — you can configure separate intake flows for each service type. The right information is gathered for each job type and the booking is made according to your availability for that specific service.

Your customers hear your business’s voice — helpful, professional, and straightforward. From the customer’s side, it just feels like a well-run business that answers quickly and gets the details right. Many trade businesses introduce it as their business support team.

Particularly for sole traders — the return shows up in the first week. When you’re the only set of hands, every hour on the phone is an hour off the tools, and every call you can’t take is a job someone else wins. Sevenfold covers both sides of that trade-off: enquiries get captured while you work, and quotes keep getting chased after you’ve moved on to the next site. Most sole traders find the recovered jobs cover the cost several times over each month.

Australian tradies and home service businesses lose jobs for one reason above all: the phone rings while you’re on the tools. Sevenfold answers every call, books jobs and call-outs around your run, and chases quotes — built around the way trade businesses in Australia actually operate. Sevenfold also operates infrastructure across Australia, Singapore, Europe and the US — having infrastructure closer to your customers and team can help reduce network latency, which is particularly relevant for real-time AI phone conversations.

Sevenfold handles job enquiries, emergency call-outs, after-hours call answering, bookings and quote follow-ups across whatever trades you cover — while your team stays on site. It’s configured around your services, terminology and trading hours, so every call is handled the way you would handle it.