AI Receptionist for Car Dealerships

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist for car dealerships — answering every call in a natural voice, handling stock availability questions, and booking test drives while you focus on buyers.

Every call answered, 24/7

Missed calls are missed sales. Car buyers ring several dealerships in one sitting, and the one that answers usually gets the visit — a buyer who lands in voicemail on Saturday morning has bought elsewhere by Sunday. DESKY picks up in seconds, even when the whole team is walking the yard, so the caller asking about the ute you listed yesterday is engaged before a competitor gets the chance. Against the margin on a single car, DESKY’s pricing barely registers — and it’s one member of a larger AI workforce.

Answers in a natural, friendly voice — callers just have a conversation
Handles multiple calls at once, so no one lands in voicemail
Triages on your rules — hot enquiries on stock that moves fast reach you straight away
Takes messages and transfers the calls you want to take
After-hours, weekend, and public holiday coverage included

Test drives booked straight into your calendar

Callers don’t just get answered — they get booked. When someone rings about a car they saw online, DESKY confirms which vehicle they mean, offers test-drive times, and locks the booking in while their interest is at its peak. Appointments land in Google Calendar, Microsoft Bookings, or Outlook Calendar, and enquiry details can flow into Salesforce or HubSpot — with Zapier bridging whatever else your sales process runs on.

Books, reschedules, and cancels test drives while the caller is on the line
Syncs with the calendar and booking tools you already use
Sends confirmations and reminders by SMS and email
Captures name, number, and the vehicle they’re after and their trade-in on every call
Cuts no-shows with automatic reminders

Trained on your dealership

DESKY learns your dealership — trading hours, brands and stock categories, finance and warranty basics, service pricing, and how you handle trade-in enquiries — so every answer sounds like your best front desk, not a script, in your tone, in over 100 languages.

Answers the questions buyers actually ask — stock availability, finance options, and trade-in valuations
Speaks your industry’s language from day one
Follows your rules on pricing, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Sales or service — every caller lands in the right place

A dealership line carries two very different callers: buyers who want a test drive and owners who need the service department. DESKY tells them apart in the first sentence. Buyers are offered test-drive slots and booked on the spot; service callers are routed straight to the service desk — and when the desk is flat out, DESKY books, reschedules, and confirms service appointments itself, keeping the workshop full without pulling anyone off a job.

Separates sales, service, and parts calls in the opening exchange
Routes service calls to the right advisor under your rules
Books and reschedules service appointments when the desk can’t pick up
Escalates time-sensitive sales enquiries to a salesperson in real time

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most dealerships are live within days, and it takes only around 20 minutes of your input to get there. Your onboarding manager connects the phone line, links your booking calendar, and loads the dealership’s details into the AI brain — trading hours, departments, test-drive rules, service booking process, and who takes which calls. No IT department required. In practice: you hand over your details on day one, review DESKY’s answers to your most common sales and service questions on day two, and by the first weekend every call is being answered — including the ones that arrive while your salespeople are out on the lot. Coverage is 24/7 from the start, and updating an answer when stock or offers change takes minutes.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text content you add. DESKY never invents details: if a caller asks something not covered — an exact changeover figure on a trade-in, for instance — it says so and hands over to a human or takes a message for the right department.

What happens when a caller needs a human?

DESKY routes the call by your rules, live, while the caller is still on the line. A buyer ready to move on a fast-selling vehicle can be put straight through to a salesperson; a parts query can go to parts; an owner ringing about a strange noise gets the service desk. If the right person is with a customer, DESKY takes a structured message — name, number, vehicle, what they need — flags urgency, and sends it through in real time so the callback happens within minutes. That timing matters: a buyer comparing two cars across two yards usually goes with whoever responds first. You define the routing once — by department, enquiry type, or time of day — and DESKY applies it on every call, every day of the year.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.