AI Receptionist for Electricians

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist for electricians — answering every call in a natural voice, handling call-out fee questions, and booking jobs while your hands are busy. Outage calls cluster at night and in bad weather — exactly when you can’t answer — and a homeowner staring at a dead switchboard doesn’t leave a message; they call the next sparkie. Count the jobs that ring out in one stormy week and the maths on an answering service for electricians settles itself: check plans and pricing or the savings calculator on our AI workforce page.

Every call answered, 24/7

Missed calls are missed jobs. DESKY picks up in seconds, every time — even when you’re elbow-deep in a switchboard, after hours or on a public holiday. When half a street loses power at 11pm, calls come in a surge; DESKY answers every one at once, asks what’s out and whether anything smells like burning, and qualifies each fault. You get a prioritised list instead of a full voicemail box — with the routine work already in your calendar. It’s an answering service for electricians that never clocks off.

Answers in a natural, friendly voice under your business name
Handles unlimited simultaneous calls — storm-night surges included
Triages on your rules — no-power emergencies and safety faults reach you straight away
Transfers the calls you want and takes structured messages on the rest
Covers after-hours, weekends, and public holidays, in 100+ languages

Jobs booked straight into your calendar

Callers don’t just get answered — they get booked. DESKY checks your live availability mid-call, offers the next slot that fits, and confirms it before the caller hangs up — job type, address, and fault description included. It connects to the tools electrical contractors already use: ServiceM8, Google Calendar, and Square Appointments sync directly, while Zapier and Make carry job details into whatever else runs your admin.

Books, reschedules, and cancels jobs while the caller is on the line
Writes bookings into ServiceM8, Google Calendar, or Square Appointments
Pushes call and job data anywhere else via Zapier and Make
Confirms by SMS and email, with reminders that cut no-shows
Captures name, number, site address, and fault details every time

Trained on your electrical business

DESKY learns your services, pricing, and policies from around 20 minutes of your input — website, price list, service areas — so every answer sounds like your best front desk, not a script. After-hours call-out fees, safety certificates, how long a switchboard upgrade takes: callers hear your answer in your business’s voice, and anything you haven’t covered is flagged to you rather than guessed.

Answers the questions customers actually ask — call-out fees, service areas, and safety certificates
Sticks to your pricing and policy rules — no guessing, no over-promising
Escalates on the criteria you set, exactly when you’d want it to
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Emergency call triage, done properly

An electrical emergency is a safety issue before it’s a booking. You set the criteria — no power, a burning smell from the switchboard, exposed wiring, storm damage — and when a call matches, DESKY recognises the urgency, notifies your on-call electrician in real time, and stays with the caller until handover. The address, the fault, and what the caller can see are captured before you even ring back.

Picks up urgency signals from the caller’s own description of the fault
Alerts the right on-call person in real time with the details attached
Keeps the caller on the line and calm rather than sending them to voicemail
Schedules the non-urgent faults — a dead power point, a flickering light — into tomorrow’s run
Records every escalation end-to-end for your review

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most electrical businesses are live within days, with about 20 minutes of your input. In a guided onboarding session you brief your AI brain on services, call-out fees, service areas, and your emergency criteria; your onboarding manager then connects the systems you already run — ServiceM8, Google Calendar, or Square Appointments — so every booking lands straight in your schedule. No IT team, no new phone number, nothing for your customers to change: your line simply starts getting answered around the clock. Before going live you can call DESKY yourself, hear it handle a mock no-power call, and tighten any answer you want worded differently — and it keeps improving from there as you refine the brain.

Where do DESKY's answers come from?

Everything DESKY says is grounded in your AI brain — the website pages, documents, and notes you load during onboarding. It never guesses: a question outside that knowledge gets an honest answer that the team will confirm, and a handover to a human.

What happens when a caller needs a human?

You stay in control of exactly when a human takes over. Calls that match your transfer rules — a builder you work with, a commercial client, anyone who asks — go straight through to you or your nominated team member. Calls that match your emergency criteria trigger real-time urgent escalation: DESKY recognises the situation, notifies your on-call electrician immediately, and stays on the line with the caller while help is organised, having already captured the address and the fault. That’s what separates it from a basic answering service for electricians that can only take a message. When nobody can answer, DESKY records a detailed, urgency-flagged message and a full call summary. Example: a caller reports a burning smell at the meter box at midnight — you get a priority alert while DESKY keeps the caller safe and on the line.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees, with 24/7 answering and unlimited simultaneous calls as standard, in 100+ languages. Simple monthly pricing and no lock-in contracts — the pricing page has the breakdown, and the savings calculator shows the equivalent cost as wages.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.