AI Medical Receptionist for Healthcare

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI medical receptionist — answering every call to your clinic in a natural voice, handling bulk billing questions, and booking appointments while you focus on patients. A practice’s phone is busiest exactly when your team can least answer — during consultations, over lunch, after close — and every unanswered ring is a patient who books with the next practice and rarely calls twice. Put your own numbers against it with the savings calculator on our AI workforce page, then see what a plan costs on the pricing page.

Every call answered, 24/7

Missed calls are missed patients. DESKY picks up in seconds, every time — even when the waiting room is full, after hours or on a public holiday. The 8am Monday surge, the school-pickup rush, the caller who waited until after work: each is greeted in a natural voice and helped on the spot. Urgent symptoms your team has defined for triage are escalated straight away; everything else is handled without your front desk touching the phone.

Answers in a natural, friendly voice — callers just have a conversation
Handles unlimited simultaneous calls, so the Monday-morning queue disappears
Triages on your rules — urgent symptoms flagged by your team reach you straight away
Transfers the calls you designate and takes urgency-flagged messages on the rest
Serves patients in 100+ languages — no interpreter needed to book

Appointments booked straight into your calendar

Callers don’t just get answered — they get booked. DESKY offers live availability while the patient is on the line, books the right appointment type with the right practitioner, and confirms before the call ends. It connects with Cliniko, Google Calendar, and Microsoft Outlook, and reaches the rest of your systems through Zapier and Make — so your whole team works from one diary, in real time.

Books, reschedules, and cancels appointments while the caller is on the line
Syncs with Cliniko, Google Calendar, and Microsoft Outlook
Links to your wider practice stack via Zapier and Make
Sends confirmations and reminders by SMS and email
Captures name, number, and appointment needs on every call

Trained on your clinic

DESKY learns your practice from about 20 minutes of your input — practitioners, appointment types, fees, opening hours, and the policies governing what can be said on the phone. Whether you’re taking new patients, what a consultation costs, what to bring to a first visit: callers get your answers, consistently, on the hundredth call of the day. What you haven’t covered is passed to your team, never guessed.

Answers the questions patients actually ask — bulk billing, opening hours, and what to bring
Knows your practitioners, appointment types, and new-patient policy
Follows your rules on fees, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

After-hours calls and patient recall, covered

Illness doesn’t check your opening hours. After close, DESKY keeps answering — routine calls are booked into tomorrow’s schedule, and a caller describing an urgent situation is escalated to your team or nominated after-hours pathway in real time; DESKY gives no clinical advice and makes no judgement about symptoms. Beyond the phone, your Sevenfold AI team runs recall sequences for check-ups and preventive care, plus reminders at 48 and 24 hours.

Answers after-hours, weekend, and public holiday calls instead of an answering machine
Escalates urgent callers to your team or after-hours pathway — never assesses symptoms
Runs patient recall on autopilot for check-ups and preventive care
Sends reminders 48 and 24 hours out, with confirm or reschedule options
Logs every after-hours call for your team to review each morning

More ways Sevenfold can help

AI Receptionist for Dental Clinics

Calls answered, appointments booked — 24/7.

AI Receptionist for Physiotherapists

Calls answered, sessions booked — 24/7.

AI Receptionist for Chiropractors

Calls answered, adjustments booked — 24/7.

AI Receptionist for Fitness Studios

Calls answered, classes booked — 24/7.

Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most practices are live within days. Your onboarding manager connects your systems, loads your details into the AI brain, and walks you through the first briefing — no IT team needed.

Where do DESKY's answers come from?

Only from the knowledge your practice provides — your website, uploaded documents, and the details you share during onboarding, all loaded into your AI brain with about 20 minutes of your time. That boundary matters more in healthcare than anywhere else: an AI medical receptionist must know your appointment types, fees, and new-patient policy cold, and must never freelance beyond them. DESKY doesn’t. If a caller asks something the brain doesn’t cover, it says so and routes the call to your team; if a caller describes symptoms, it makes no assessment and gives no clinical advice — it follows your escalation rules instead. Every call is logged with a transcript and summary, so your practice manager can audit exactly what was said and add answers to the questions patients keep asking.

What happens when a caller needs a human?

Your rules decide, and DESKY applies them on every call, at any hour. Calls you’ve designated for transfer — other practitioners, pharmacies, a patient asking for a specific staff member — are put through directly. A caller describing an urgent situation triggers real-time escalation: DESKY recognises the urgency, alerts your team or nominated after-hours pathway immediately, and stays with the caller, without ever assessing symptoms or offering clinical guidance. When no one is available, it takes a detailed message with the urgency clearly flagged and a full summary logged. Example: a parent calls at 7pm about a feverish child — DESKY doesn’t play doctor; it follows your after-hours protocol, directs the caller to your nominated pathway, and logs the call so your team sees it first thing. Routine callers are simply booked — no handover needed.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees, with 24/7 answering, unlimited simultaneous calls, and 100+ languages as standard. Simple monthly pricing with no lock-in contracts — see the pricing page or compare against reception wages with the savings calculator.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change. Sevenfold works as an AI medical receptionist Australia-wide, whatever state your clinic is in.