AI Receptionist for HVAC & Air Conditioning

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist — answering every call to your HVAC business in a natural voice, sorting out service costs questions, and booking jobs while you get on with the work.

Every call answered, 24/7

Missed calls are missed installs. DESKY picks up in seconds, every time — even at the top of a ladder mid-install, after hours or on a public holiday.

Answers in a natural, friendly voice — callers just have a conversation
Handles multiple calls at once, so no one lands in voicemail
Triages on your rules — no-cooling and no-heating breakdowns reach you straight away
Takes messages and puts through the calls you want to take
After-hours, weekend, and public holiday coverage included

Jobs booked straight into your calendar

Callers don’t just get answered — they get booked. DESKY schedules jobs in real time, works around your trading hours, and keeps your customers in the loop.

Books, reschedules, and cancels jobs while the caller’s still on the line
Syncs with the calendar and booking tools you already use
Sends confirmations and reminders by SMS and email
Captures name, number, and the system and fault details on every call
Cuts no-shows with automatic reminders

Trained on your HVAC business

DESKY learns your services, pricing and service area — so every answer sounds like your own front desk, not a call centre script.

Answers the questions customers actually ask — service costs, install lead times, and brands you carry
Speaks your industry’s language from day one
Follows your rules on pricing, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most businesses are live within days. Your onboarding manager connects your systems, loads your details into the AI brain, and walks you through the first briefing — no IT team needed.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text content. DESKY never invents details: if something is not covered, it says so and hands over to a human.

What happens when a caller needs a human?

DESKY transfers the call to the right person based on your rules — and when no one is available, it takes a detailed message and flags urgency so nothing slips.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.