AI Receptionist for Property Management

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist for property management — answering every call in a natural voice, handling vacancies questions, and booking inspections and viewings while you focus on owners and tenants.

Every call answered, 24/7

Missed calls are missed managements. Tenants report issues, prospects chase vacancies, and owners judge you by how their own calls get handled — reach voicemail often enough and they wonder whether their tenants do too. DESKY answers in seconds even mid-routine-inspection, so every management stays earned. One saved management typically covers the cost of DESKY many times over — one of seven roles in your AI workforce.

Answers in a natural, friendly voice — callers just have a conversation
Handles multiple calls at once, so no one lands in voicemail
Triages on your rules — urgent maintenance calls reach you straight away
Takes messages and transfers the calls you want to take
After-hours, weekend, and public holiday coverage included

Inspections and viewings booked straight into your calendar

Callers don’t just get answered — they get booked. A prospect ringing about a vacancy is offered the next viewing slot and confirmed on the spot; a tenant rescheduling a routine inspection is moved without phone tag. Bookings sync with Google Calendar or Outlook Calendar, enquiry details flow to tools like Zoho CRM or HighLevel, and Make or Zapier connects the rest.

Books, reschedules, and cancels inspections and viewings while the caller is on the line
Syncs with the calendar and booking tools you already use
Sends confirmations and reminders by SMS and email
Captures name, number, and the property and tenancy details on every call
Cuts no-shows with automatic reminders

Trained on your property management business

DESKY learns your rent roll’s rhythms — current vacancies, application steps, routine inspection policy, and maintenance procedures — so every answer sounds like your best front desk, not a script. Tenant reporting a repair or owner asking about fees, callers get your answer, in your tone, in over 100 languages.

Answers the questions owners and tenants actually ask — vacancies, maintenance requests, and application status
Speaks your industry’s language from day one
Follows your rules on pricing, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Maintenance calls triaged — urgent issues escalated in real time

A burst pipe at 11pm and a dripping tap on Sunday are not the same call. DESKY recognises urgency and notifies the right person in real time: genuine emergencies — flooding, no power, a gas smell — escalate to your on-call contact immediately, while routine requests are logged with property, tenant, and issue details for the morning. Tenants feel heard at 2am; you only get woken when it’s warranted.

Recognises urgent maintenance and escalates to your on-call contact in real time
Logs routine requests with property, tenant, issue, and access details
Tells the tenant what happens next, so they don’t call three more times
Gives you a morning summary of overnight calls

More ways Sevenfold can help

AI Executive Assistant for Property Managers

Inbox, calendar, and admin handled for you.

AI Receptionist for Mortgage Brokers

Calls answered, appointments booked — 24/7.

AI Receptionist for Accounting Firms

Calls answered, appointments booked — 24/7.

AI Receptionist for Law Firms

Calls answered, consultations booked — 24/7.

Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most property management businesses are live within days, off the back of roughly 20 minutes of your input. You tell your onboarding manager how the office runs — office hours, inspection days, maintenance procedure, who’s on call after hours — and they connect your phone line and calendar and load it all into the AI brain — no IT project involved. A realistic first week: details handed over on Monday, your answers to common tenant and owner questions reviewed on Tuesday, and by Wednesday night DESKY is triaging its first after-hours maintenance call while your team sleeps. Coverage runs 24/7 from day one — weekends and public holidays included — and when a policy changes, updating the answer takes minutes and applies to every call from then on.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text content you provide. For a property manager that means vacancy information, the application process, maintenance reporting steps, and your after-hours emergency procedure. DESKY never invents details: asked something outside its knowledge — a specific bond question, a legal dispute — it says so honestly and hands the caller to a human or takes a message for the right property manager — a straight answer or a clear next step, never a guess. Every call is logged and summarised so you can audit what was said, and because DESKY speaks over 100 languages, tenants can report issues in the language they’re most comfortable in while your team reads the summary in plain English.

What happens when a caller needs a human?

DESKY escalates in real time, using rules you define. The clearest example is after-hours maintenance: a tenant reporting water pouring through a ceiling is treated as an emergency — DESKY notifies your on-call contact immediately, while the tenant is still on the phone — whereas a squeaky door hinge becomes a logged job for the morning, complete with property, tenant, and access details. During business hours you choose which calls transfer directly: a prospective landlord might go straight to you, while routine rent queries become messages. If no one can pick up, DESKY captures a structured message and flags its urgency, so triage is done before you look at your phone. Nothing depends on a voicemail being checked — and nothing urgent waits until morning.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.