AI Receptionist for Real Estate

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist for real estate — answering every call to your agency in a natural voice, handling open times questions, and booking inspections and appraisals while you focus on buyers, sellers, and tenants.

Every call answered, 24/7

Missed calls are missed listings. A vendor ringing around for an appraisal rarely leaves a voicemail — they simply dial the next agency. DESKY picks up in seconds, even mid-auction or mid-open-home, after hours or on a public holiday, so every enquiry is greeted, captured, and actioned. One lost listing costs more than never missing a call — see pricing and how DESKY fits into your wider AI workforce.

Answers in a natural, friendly voice — callers just have a conversation
Handles multiple calls at once, so no one lands in voicemail
Triages on your rules — hot buyer enquiries on new listings reach you straight away
Takes messages and transfers the calls you want to take
After-hours, weekend, and public holiday coverage included

Inspections and appraisals booked straight into your calendar

Callers don’t just get answered — they get booked. A buyer ringing about Saturday’s open home hears the available times and has the inspection confirmed before the call ends. Bookings land in Google Calendar, Microsoft Outlook, or Calendly, and enquiry details flow into HubSpot or Pipedrive — with Zapier connecting the rest of your stack.

Books, reschedules, and cancels inspections and appraisals while the caller is on the line
Syncs with the calendar and booking tools you already use
Sends confirmations and reminders by SMS and email
Captures name, number, and their property needs on every call
Cuts no-shows with automatic reminders

Trained on your agency

DESKY learns how your agency operates — office hours, service areas, open times, price guides, and your appraisal process — so every answer sounds like your best front desk, not a script, delivered in your tone in over 100 languages.

Answers the questions buyers, sellers, and tenants actually ask — open times, price guides, and appraisal requests
Speaks your industry’s language from day one
Follows your rules on pricing, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Buyer enquiries qualified before they reach you

Not every caller is ready to transact. DESKY works like an AI assistant for real estate agents on the phone: it asks the qualifying questions you would — which property, buying or renting, timeframe, finance position — then books qualified buyers into viewing slots and routes serious vendor calls to the listing agent in real time.

Asks your qualifying questions — property of interest, timeframe, budget, finance position
Books qualified buyers straight into viewing and open-home slots
Flags vendor and appraisal enquiries for immediate follow-up
Sends a full call summary before you dial back, so you call informed

More ways Sevenfold can help

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most agencies are live within days, not months — and setup asks for roughly 20 minutes of your input. Your onboarding manager connects your phone line and calendar, loads your agency’s details — office hours, service areas, appraisal process, escalation rules — into the AI brain, and walks you through the first briefing. No IT team is needed. A typical example: an agency connects its shared calendar early in the week, reviews DESKY’s answers to its most common buyer and vendor questions the next day, and takes its first after-hours inspection booking that same weekend. Coverage is 24/7 from the moment you switch on — nights, weekends, and public holidays included — and refining an answer later takes minutes, with every future call using the new version.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text you add directly. For an agency that usually means office details, open-home procedures, how appraisals are booked, fee explanations, and the questions buyers, sellers, and tenants ask every week. DESKY never invents details: if a caller asks something outside its knowledge — say, a settlement question only your principal can answer — it says so plainly and hands over to a human or takes a message. You stay in control of every answer, and because DESKY speaks over 100 languages, the same knowledge base serves overseas buyers and local vendors alike. Call logs show which questions come up most, so your knowledge keeps getting sharper the longer DESKY runs.

What happens when a caller needs a human?

DESKY transfers the call to the right person based on your rules, in real time. A vendor asking for an appraisal on a street where you’ve just sold can ring straight through to the listing agent; a caller chasing routine paperwork gets a detailed message taken instead. You set the triggers — caller type, property, urgency, time of day — and DESKY applies them on every call. When the right person can’t pick up, it captures name, number, property, and reason for calling, flags urgency, and sends the summary immediately so nothing slips. Because escalation happens live during the call, not after a voicemail is discovered, hot enquiries reach an agent while the caller is still engaged — often the difference between a viewing booked and a buyer gone.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.