AI Receptionist for Restaurants

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist for restaurants — answering every call in a natural voice, handling opening hours questions, and booking reservations while you focus on diners.

Every call answered, 24/7

Missed calls are missed covers. The phone rings hardest on a Friday at seven — exactly when nobody can leave the pass to grab it — and a diner who hits voicemail books the place down the street. DESKY handles unlimited simultaneous calls, so ten dinner-rush enquiries all get answered at once. Weigh one unanswered Friday’s empty seats against what DESKY costs, then see the rest of your AI workforce.

Answers in a natural, friendly voice — callers just have a conversation
Handles multiple calls at once, so no one lands in voicemail
Triages on your rules — large-group and function enquiries reach you straight away
Takes messages and transfers the calls you want to take
After-hours, weekend, and public holiday coverage included

Reservations booked straight into your calendar

Callers don’t just get answered — they get booked. Table for six on Saturday? DESKY checks availability, offers the closest alternative if you’re full, notes the birthday and the two vegetarians, and confirms before the caller hangs up. It works with booking tools like Square Appointments and Google Calendar, with Zapier or Make linking the rest — so the book your team sees is always current.

Books, reschedules, and cancels reservations while the caller is on the line
Syncs with the calendar and booking tools you already use
Sends confirmations and reminders by SMS and email
Captures name, number, and party size and dietary needs on every call
Cuts no-shows with automatic reminders

Trained on your restaurant

DESKY learns your menu, opening hours, booking policy, and house rules — corkage, dress code, where to park — so every answer sounds like your best front-of-house, not a script, in your tone, in over 100 languages.

Answers the questions diners actually ask — opening hours, menus, and dietary options
Speaks your industry’s language from day one
Follows your rules on pricing, availability, and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Built for the rush — and takes phone orders too

Service peaks are when the phone hurts most. DESKY absorbs the surge — every caller greeted instantly, no queue — and takes phone orders too: capturing the order item by item, reading it back, noting pickup name and time, and passing it to your team. Takeaway revenue stops depending on a free pair of hands.

Takes phone orders and reads them back so nothing is mis-heard
Captures pickup name and collection time on every order
Escalates large-group and function enquiries in real time
Keeps answering after close, so tomorrow’s bookings arrive overnight

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most restaurants are live within days, and your side of setup takes about 20 minutes: opening hours, menu highlights, booking policy, how you handle big groups and functions. Your onboarding manager handles the rest — connecting the phone line, syncing your reservation calendar, and loading your details into the AI brain. There’s no IT project and nothing new on the counter. Picture a bistro switching on midweek: by Thursday DESKY is answering hours-and-menu questions, and by Friday night it’s catching every overflow call the floor staff can’t reach — including the 10pm caller booking Sunday lunch after you’ve locked up. From day one coverage runs 24/7, every day of the year, and tightening an answer later takes minutes: read the call summary, adjust the knowledge, done.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents like menus, and details you type in directly. For a restaurant that means hours, menu and dietary information, booking and cancellation policy, parking, corkage, and the questions diners ring about every single day. DESKY never invents an answer: ask it something it hasn’t been given and it will say it needs to check, then take a message or hand the call to your team. That matters in hospitality, where a wrong answer about allergens or availability costs trust. You control every answer, DESKY speaks over 100 languages for tourist-heavy areas, and the call logs show which questions keep coming up — so the knowledge improves with every week of service.

What happens when a caller needs a human?

DESKY hands over based on rules you set — and it happens in real time, during the call, not hours later off a voicemail. A caller planning a fifty-person function can be transferred straight to you or the manager on duty; a supplier chasing an invoice gets a message taken instead. If the person the call needs is plating mains and can’t answer, DESKY captures the caller’s name, number, and exactly what they wanted, flags how urgent it is, and sends the summary through immediately — so the function enquiry gets called back before it books elsewhere. You choose which calls always transfer, which ones become messages, and which ones DESKY simply handles end to end, like standard reservations and opening-hours questions.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Australian businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand Aussie terms like chippies and sparkies?

Yes — terminology is easily fed to the Sevenfold AI brain. Add it to your business description once and every AI employee knows that when someone asks for a sparky, they are talking about an electrician.

Do the AI employees sound Australian on the phone?

You choose the voice. Australian English voices are available, and every AI employee speaks naturally — callers have a conversation, not a menu.

Can they handle Australian time zones and public holidays?

Yes. Booking and availability rules follow your state’s time zone and public holidays, and after-hours coverage runs 24/7 — long weekends included.

Can I keep my existing Australian phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Australian number — nothing to port, nothing to change.