AI Agents for Physiotherapists

Yes. Your AI Receptionist asks the right questions to identify new patients versus existing ones, books the correct appointment type and duration, and collects referral and injury details from new patients so the first consult starts with assessment rather than paperwork.

You define the recall logic once, and it runs continuously. The usual trigger is a patient falling behind the session frequency their practitioner recommended — say, weekly sessions with no booking for a fortnight. When that happens, MAX sends a warm, personal message in your clinic’s voice: it references their actual program, explains briefly why finishing the plan matters for their recovery, and links straight to available times. If there’s no response, a gentle follow-up goes out a week later — and anything the patient asks that is clinical gets escalated to your team rather than answered. A typical example: a shoulder rehab patient who stopped after session three of eight books session four within the hour of receiving their recall. Multiply that across a diary and you see why clinics recover a significant share of mid-plan drop-offs in the first month — better outcomes for patients, completed plans for the clinic.

Your AI Receptionist handles bookings, fees, and logistics — it never gives clinical advice. Anything clinical, urgent, or unusual is escalated to your team immediately with full details, according to the escalation rules you set.

Your AI Receptionist speaks in your clinic’s voice — warm, professional, and unhurried. Most patients simply experience a fast, helpful response. You choose your disclosure approach; many clinics introduce it as their virtual reception team.

Both — the mechanics just work differently. For a solo physio, the maths is stark: while you’re treating, there is literally nobody to answer, so every mid-consult call is a coin flip on losing a new patient. Sevenfold answers 100% of those calls, books patients into your diary, and escalates anything urgent to you in real time — which is why solo practitioners often see the biggest immediate impact. Multi-practitioner clinics use it differently: as overflow when reception is stretched, as after-hours cover, and as the engine for reminders, recalls, and waitlist backfill across every practitioner’s diary at once. Because Sevenfold takes unlimited simultaneous calls, a Monday-morning rush that would bury a two-person front desk simply gets answered, call by call. Either way, setup is the same — most clinics are fully live within 3 days, without adding a single reception hour.