E-commerce

90%

of queries resolved without escalation

25%

of carts recovered

35%

more repeat purchases

3 days

from sign-up to fully live

The fix is here

You're great at products. Agentic AI makes sure nothing slips when you're flat out.

Customer support answered 24/7

No more shoppers waiting hours for a reply and leaving a bad review. Every support query answered within 90 seconds — shipping questions, returns, order tracking — any time, any day.

Abandoned carts recovered automatically

No more high-intent shoppers disappearing at checkout. Every abandoned cart triggers a personalised recovery sequence — email and SMS — referencing the exact products left behind.

Repeat revenue on autopilot

No more one-time buyers drifting away. Post-purchase upsell sequences, loyalty campaigns, and win-back flows run automatically for every customer segment in your database.

Social and content on autopilot

No more product launches going unannounced and seasonal campaigns getting missed. Your social content, product descriptions, and email campaigns are created and published consistently.

…and that’s before we get to everything your AI employees can do…

Your AI E-commerce Team

Six AI employees built for online retailers.

Each one briefed on your products, your brand voice, your policies, and your platform — live and operating within days.

AI Receptionist

Receptionist

What I can do:

Order and shipping queries answered fast
Return requests handled consistently
Product questions answered 24/7
Pre-purchase queries converted to sales
After-hours support always available
Refund requests processed consistently

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AI Live Chat Expert

Live Chat Expert

What I can do:

High-intent visitors engaged before bouncing
Product questions and objections handled
Shipping and returns explained clearly
Upsell suggestions made in context

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AI Lead Generator

MAX

What I can do:

Abandoned carts recovered within an hour
Post-purchase upsell sequences triggered
Lapsed customers re-engaged automatically
Loyalty offers to best customers
Browse abandonment follow-up sent
VIP segment campaigns personalised
Seasonal promotions to repeat buyers

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AI Social Media Manager

SASHA

What I can do:

Product launches posted across all platforms
Seasonal campaigns scheduled in advance
Customer reviews repurposed into content
Sale announcements timed for peak traffic
New arrivals showcased every week

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AI Copywriter

CLEO

What I can do:

Product descriptions written for full catalogue
Launch emails and SMS drafted
Seasonal promotion copy written on time
Customer newsletters produced regularly
Ad copy written to convert
Cart abandonment copy personalised

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AI Support Manager

Support Manager

What I can do:

Returns and refunds handled end-to-end
Order issues resolved within hours
Product faults triaged and escalated
All support channels managed together

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Getting Started

From sign-up to selling smarter in 3 days.

No developers needed. Your onboarding manager handles every integration and briefing — you just answer questions about your store and brand.

Brief your AI team

Share your product catalogue, brand voice, return policy, and shipping information. Done in a guided session with your onboarding manager.

~1–2 hours

Connect your store

Link Shopify, WooCommerce, or your platform. Connect your support email, live chat, and social accounts. Your onboarding manager handles every integration.

~Same day

Set your automation rules

Define your abandoned cart timing, escalation rules, which social channels to post on, and what email campaigns to run. Your pipeline runs itself from here.

30 minutes

Go live

Your AI team starts handling support, recovering carts, and publishing content immediately. Monitor everything from your dashboard.

Ongoing support included

Why Choose Sevenfold

Why growing stores choose Sevenfold over building a bigger support team.

Answers customers at 3am as well as 3pm — every single day

Online shopping doesn’t have business hours. A query about a late order at 11pm, a return request on Sunday morning — Sevenfold handles all of it instantly, keeping customer satisfaction high around the clock.

Recovers abandoned carts that would have disappeared forever

70% of shoppers abandon their cart. Sevenfold’s personalised recovery sequences win back 25–30% of them — personalised to the specific products left behind and timed to when the shopper is most likely to convert.

Scales during peak without adding headcount

Black Friday, Christmas, sale season — your query volume can spike 10x in a week. Sevenfold scales to handle it with zero additional staffing cost and no drop in response speed or quality.

Turns support cost into repeat revenue

A well-timed abandoned cart follow-up, a win-back campaign, a personalised loyalty offer — Sevenfold doesn’t just handle support, it actively drives repeat revenue from your existing customer base.

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Integrations

Connects to your store and marketing stack — automatically.

Sevenfold connects to Shopify, WooCommerce, your email platform, social accounts, and SMS tools — no developers required. Your onboarding manager handles every integration, typically within one business day.

What Store Owners Say

E-commerce brands that made the switch.

★★★★★

We went from a 6-hour average support response time to under 90 seconds. Our customer satisfaction score went from 3.8 to 4.7 in two months. Sevenfold’s Live Chat Expert handles 85% of queries without us touching a thing — and the ones that do come to us arrive with full context already written up.

Liam C.

Founder · Outdoor Gear Brand, Melbourne

★★★★★

Our abandoned cart recovery rate jumped from 8% to 26% in the first 30 days. The personalised sequences MAX runs are genuinely better than what we were sending manually. It’s been the highest-ROI thing we’ve done this year. The system paid for itself in week one.

Emma R.

E-commerce Manager · Fashion Retailer, Sydney

★★★★★

CLEO writes all our product descriptions, email campaigns, and ad copy now. The quality is consistently high and it’s genuinely in our brand voice. We used to spend a week on a major campaign. Now it takes a day to review and approve what CLEO has already drafted.

Raj P.

Co-Founder · Skincare DTC Brand

Questions and Answers

Everything you need to know.

Which e-commerce platforms does Sevenfold integrate with?+

Sevenfold connects with Shopify, WooCommerce, BigCommerce, Magento, Squarespace, and most major e-commerce platforms. Order data, customer history, and product information sync automatically so your AI team always has the context it needs.

How does abandoned cart recovery work?+

Your AI Lead Generator monitors cart abandonment events from your store platform and triggers personalised recovery sequences — email, SMS, or both — based on the timing and triggers you define. Each message references the specific products left behind and is written in your brand voice.

Can Sevenfold handle high-volume support during sale events?+

Yes. Whether you have 10 support queries per day or 10,000 during a Black Friday sale, your AI team handles every one with the same speed and consistency. No extra staffing, no queue backlogs, no drop in quality.

How does social media content creation work for product launches?+

Your AI Social Media Manager creates platform-specific content across Instagram and Facebook — product showcases, launch announcements, and customer story reposts. You can review everything before it goes live or set it to publish automatically on your preferred schedule.

Is customer data secure and GDPR-compliant?+

All customer data is encrypted end-to-end and handled in full compliance with GDPR, the Privacy Act, and applicable consumer protection regulations. Sevenfold never uses customer data for AI model training and provides full data deletion on request.

How quickly will I see ROI?+

Most stores see measurable improvement in support response times within the first week, and abandoned cart recovery results typically appear in the first 14 days. Content and campaign improvements compound over the first 30–60 days as your AI team learns your brand and audience.