NDIS Providers

100%

of participant enquiries answered

40%

of plan reviews missed without follow-up

12+

hours saved per week

5 days

from sign-up to fully live

The fix is here

You're great at delivering NDIS supports. Agentic AI makes sure the communication and compliance follow-up keeps pace with your obligation.

Participant and carer enquiries answered 24/7

No more participants and families waiting until the next business day for answers about their supports, scheduling, and service agreements. Every enquiry is answered within 90 seconds — including after hours — with accurate, consistent information based on your specific service offering and NDIS registration.

Support coordination follow-up automated

No more participants missing their plan review meeting because no one confirmed the appointment. Automated follow-up sequences ensure every participant is reminded of plan review dates, supported in preparing what they need, and followed up on any outstanding coordination actions.

Compliance documentation reminders sent on time

No more progress notes, incident reports, and audit documentation completed at the last minute. Automated reminders prompt your support workers and coordinators to complete required documentation at the right intervals — reducing compliance risk and improving quality assurance.

Carers and family members kept informed automatically

No more carers calling to ask what’s happening with their family member’s supports. Automated carer update sequences communicate scheduling changes, support plan updates, and key milestones — keeping families informed and reducing the volume of inbound enquiries.

…and that’s before we get to everything your AI employees can do…

Your AI NDIS Provider Team

Five AI employees built for NDIS providers.

Each one briefed on your registration categories, support types, participant communication requirements, and compliance obligations — live and handling enquiries within days.

AI Receptionist

Receptionist

What I can do:

Participant and carer enquiries answered 24/7
New participant enquiries captured and qualified
Service eligibility questions answered accurately
Scheduling queries resolved immediately
Urgent welfare concerns escalated in real time

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AI Executive Assistant

Executive Assistant

What I can do:

Plan review reminders sent to participants and coordinators
Progress note and incident report prompts automated
Carer updates sent on schedule
Service agreement renewals initiated on time
Support worker documentation compliance tracked
Audit preparation documentation reminders sent

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AI Lead Generator

MAX

What I can do:

Referral enquiries followed up within hours
LAC and support coordinator relationships maintained
Unconverted enquiries re-engaged on schedule
Participant capacity communicated to referrers

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AI Social Media Manager

SASHA

What I can do:

NDIS scheme updates published clearly
Participant stories shared with consent
Support worker culture and team promoted
New services and support types announced
Google Business profile kept current
Referral partner relationships supported online
Disability awareness campaigns participated in

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AI Copywriter

CLEO

What I can do:

Plan review preparation letters written clearly
Service agreement letters drafted professionally
Participant newsletters produced monthly
Carer communication templates created
NDIS update summaries written in plain language

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Getting Started

From sign-up to handling participant enquiries and compliance reminders in 5 days.

No technical knowledge required. Your onboarding manager handles every integration and briefing — you just answer questions about your registration categories, support types, and communication approach.

Brief your AI team

Share your NDIS registration categories, support types, participant communication requirements, compliance obligations, and organisational style. Done in a guided session with your onboarding manager.

~2–3 hours

Connect your tools

Link your participant management system, calendar, email, and social accounts. Your onboarding manager handles every integration.

~1 business day

Set your compliance and review sequences

Define your plan review reminder schedule, documentation prompt intervals, and carer update frequency. Your communication runs itself from here.

30 minutes

Go live

Your AI team starts handling participant enquiries, sending compliance reminders, and keeping carers informed immediately. Monitor everything from your dashboard.

Ongoing support included

Why Choose Sevenfold

Why NDIS providers choose Sevenfold over manual coordination.

Answers every participant and carer enquiry 24/7 — so vulnerable people and their families are never left without information

NDIS participants and their carers often need information urgently. Sevenfold answers every call and message within 90 seconds — at any hour — with accurate, compassionate responses based on your specific services and registration. No participant or family is left waiting until Monday morning.

Ensures plan reviews are prepared and attended — so participants don’t lose funding through poor preparation

Inadequate plan review preparation leads to underfunded plans and worse outcomes for participants. Sevenfold manages the entire preparation sequence — from initial reminder to coordinator brief — ensuring every participant goes into their review ready to advocate for the supports they need.

Prompts compliance documentation on time — reducing your quality and safeguarding audit risk

Late or missing documentation is one of the most common findings in NDIS audits. Sevenfold sends structured, timely prompts to support workers and coordinators — so progress notes, incident reports, and required records are completed before they become compliance issues.

Keeps carers and families informed automatically — reducing inbound calls and complaint risk

Carers who feel uninformed become frustrated carers. Sevenfold sends proactive updates about scheduling changes, plan milestones, and service delivery without your team writing individual messages — reducing inbound calls and improving the family experience.

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Integrations

Connects to your NDIS management tools — no IT team required.

Sevenfold connects to your participant management system, calendar, email, and social accounts — no IT team required. Your onboarding manager handles every integration, typically within one business day.

What Providers Say

NDIS providers that made the switch.

★★★★★

Participant enquiries after hours were a constant challenge — families would call at 7pm with questions about supports and reach voicemail. Since Sevenfold, every call is answered within minutes with accurate, compassionate information. Our intake team arrives each morning with qualified new participant enquiries already captured and appointments already booked. It’s transformed how we grow our participant base.

Sandra M.

CEO · Compass Support Services, Queensland

★★★★★

Documentation compliance was our biggest challenge — support workers submitting progress notes late or not at all. Sevenfold’s automated documentation prompts have completely changed the behaviour. Workers receive specific, timely reminders and the compliance rate has improved from around 70% to over 95%. Our last audit was our cleanest in three years.

James O.

Compliance Manager · Horizon Disability Services, Victoria

★★★★★

Plan review preparation was inconsistent and participants often went into reviews under-prepared. Sevenfold now sends every participant and carer a structured preparation sequence six weeks out — checklists, goal discussions, evidence gathering prompts. The quality of our participants’ plan review outcomes has improved measurably, and coordinators spend less time on preparation admin and more time on actual coordination.

Rachael T.

Support Coordination Lead · Bridge Community, New South Wales

Questions and Answers

Everything you need to know.

Can Sevenfold handle NDIS-specific enquiries about funding categories and eligibility?+

Yes. Your AI Receptionist is briefed on your NDIS registration categories, the specific support types you deliver, your eligibility requirements, and your service agreements. Every participant, carer, and coordinator enquiry receives an accurate, consistent response without burdening your coordination team.

How does compliance documentation follow-up work?+

During briefing, you define your documentation requirements and the relevant deadlines — for example, progress notes due within 24 hours of support delivery, incident reports within 24 hours, and so on. Your Executive Assistant sends automated prompts to the relevant support worker or coordinator when a deadline is approaching or missed. You see full reporting on compliance rates from your dashboard.

Is participant data handled securely and in line with NDIS privacy requirements?+

Yes. Sevenfold handles participant information with the sensitivity the NDIS context requires. Your data handling approach is documented during onboarding and is designed to align with the NDIS Privacy Safeguard requirements and the Australian Privacy Act. Your onboarding manager will walk through our compliance approach.

Can Sevenfold communicate with both participants and their nominated carers or guardians?+

Yes. During onboarding, you configure communication preferences for each participant — including whether updates go to the participant, their nominee, or both. Automated updates, scheduling changes, and plan review reminders can be sent to each person according to their stated preference and communication accessibility needs.

How does new participant onboarding work?+

When a new participant is confirmed, Sevenfold sends an automated welcome sequence — including your service agreement, what to expect from their supports, key contact information, and their first appointment confirmation. The sequence is configured during briefing to match your standard onboarding process.

How long does setup take?+

Most providers are fully live within 3–5 business days. Your onboarding manager handles all integrations and works through your briefing step by step — covering your registration categories, support types, compliance requirements, and communication standards. No technical knowledge required.