Property Managers

80%

of tenant enquiries are routine

48 hrs

max maintenance response time

10+

hours saved per PM per week

5 days

from sign-up to fully live

The fix is here

You're great at property management. Agentic AI makes sure every maintenance request, tenant query, and landlord update is handled without adding to your team's load.

Maintenance requests triaged and acknowledged within minutes

No more maintenance requests that sit in an inbox unacknowledged for two days while a tenant’s frustration builds. Every maintenance request is captured, categorised by urgency, acknowledged to the tenant, and logged with the relevant tradesperson pathway — all before your property manager sees it in the morning.

Tenant enquiries answered 24/7

No more tenants feeling ignored because they called at 6pm about a routine query. Rent payment questions, lease renewal timelines, inspection notice clarifications, and bond questions are answered immediately — reducing after-hours escalation and improving tenant satisfaction without after-hours staffing.

Rental applications followed up consistently

No more prospective tenants going quiet because no one followed up after their application was submitted. Every applicant receives a status update, outstanding document requests, and a clear timeline — keeping quality tenants in your pipeline and reducing vacancy periods.

Landlords proactively updated without PM time

No more landlords who call twice a week to ask what’s happening with their property. Automated landlord updates cover inspection outcomes, maintenance status, rent payment records, and lease renewal timelines — keeping landlords informed and confident without consuming your property managers’ time.

…and that’s before we get to everything your AI employees can do…

Your AI Property Management Team

Five AI employees built for property managers.

Each one briefed on your portfolio, maintenance processes, landlord communication standards, and agency style — live and handling tenant and landlord communication within days.

AI Receptionist

Receptionist

What I can do:

Maintenance requests captured and triaged 24/7
Routine tenant queries answered immediately
After-hours calls handled without on-call PMs
Genuine emergencies escalated in real time
New landlord enquiries captured and qualified

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AI Live Chat Expert

Live Chat Expert

What I can do:

New landlord enquiries captured from website
Rental listing enquiries handled immediately
Fee structure questions answered upfront
Switch-from-another-agency leads qualified
Investor portfolio enquiries captured
Prospective tenants directed to applications

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AI Lead Generator

MAX

What I can do:

Appraisal enquiries followed up promptly
Investor leads nurtured over time
Property management switches facilitated
Referral requests sent to satisfied landlords

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AI Social Media Manager

SASHA

What I can do:

Rental market updates published regularly
Property investment tips shared consistently
New listing announcements posted
Successful tenancy outcomes highlighted
Google Business profile kept current
Agency team and culture promoted online

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AI Executive Assistant

Executive Assistant

What I can do:

Inspection reports sent to landlords automatically
Maintenance status updates communicated
Rent arrears notifications sent on schedule
Lease renewal discussions initiated on time
Application status updates sent to tenants
Post-inspection actions coordinated

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Getting Started

From sign-up to handling tenant enquiries and maintenance requests in 5 days.

No technical knowledge required. Your onboarding manager handles every integration and briefing — you just answer questions about your portfolio, maintenance processes, and communication standards.

Brief your AI team

Share your maintenance triage process, landlord communication standards, tenant communication guidelines, and portfolio structure. Done in a guided session with your onboarding manager.

~2–3 hours

Connect your tools

Link your property management software, calendar, email, and social accounts. Your onboarding manager handles every integration.

~1 business day

Set your maintenance and landlord update rules

Define urgency categories for maintenance requests and set your landlord update schedule. Your communication runs itself from here.

30 minutes

Go live

Your AI team starts handling tenant enquiries, triaging maintenance, and sending landlord updates immediately. Monitor everything from your dashboard.

Ongoing support included

Why Choose Sevenfold

Why property managers choose Sevenfold over hiring another admin.

Triages every maintenance request within minutes — so landlords don’t receive damage bills from slow response

Maintenance response time directly affects your landlords’ repair costs and your tenants’ satisfaction. Sevenfold captures every maintenance request, classifies urgency, and initiates the appropriate response pathway immediately — so nothing sits unacknowledged in an inbox.

Answers routine tenant enquiries 24/7 — so your PMs focus on property management, not FAQs

80% of tenant calls are routine questions that don’t need a PM’s expertise. Sevenfold answers them immediately — at 6pm on a weekday or 10am on a Saturday — so your team’s attention is on the 20% that actually requires their professional judgement.

Keeps landlords informed without PM time — so they feel valued and stay with your agency

Landlords leave agencies when they feel uninformed. Sevenfold sends proactive updates after inspections, maintenance events, and lease renewals — keeping landlords in the loop without your PMs writing individual emails.

Grows your rent roll by following up every appraisal enquiry and investor lead

Every missed appraisal enquiry is a property that joined your competitor’s rent roll. Sevenfold responds to every new landlord enquiry within minutes and follows up appraisal conversations until they convert — building your portfolio without cold calling.

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Integrations

Connects to your property management tools — no IT team required.

Sevenfold connects to your property management software, calendar, email, and social accounts — no IT team required. Your onboarding manager handles every integration, typically within one business day.

What Agencies Say

Property management agencies that made the switch.

★★★★★

Maintenance calls after hours were constant and our PMs were exhausted. Since Sevenfold, every after-hours maintenance request is captured, triaged, and acknowledged to the tenant automatically. Genuine emergencies are escalated immediately and routine requests are in our system by morning. Our team’s stress levels have dropped significantly and our maintenance response metrics have improved.

Karen B.

Director of Property Management · Coastal Property Co., Queensland

★★★★★

Landlords were our biggest challenge — they felt out of the loop and it was causing churn. Sevenfold now sends inspection reports and maintenance updates automatically within 24 hours of completion. Our landlords feel informed and valued without any additional effort from our PMs. We’ve had zero landlord-initiated switches in the six months since we implemented it.

Tom H.

Principal · Metro Property Management, Victoria

★★★★★

We were missing new management enquiries during busy periods because the team was stretched. MAX now follows up every appraisal enquiry and investor lead consistently. Our rent roll has grown by 45 properties in eight months — more than we added in the entire previous year. The growth came from following up every lead we previously would have missed.

Rachel D.

Business Development Manager · Keystone Realty Group, New South Wales

Questions and Answers

Everything you need to know.

Does Sevenfold integrate with Property Me, Console Cloud, or REST Professional?+

Sevenfold works alongside your existing property management software. Your AI team is briefed on your portfolio structure, maintenance processes, and communication standards — and connects to your calendar and communication channels. Integration compatibility for your specific platform is confirmed during onboarding.

How does maintenance request triage work?+

During briefing, you define your urgency categories — for example, burst pipes and no hot water as emergency, appliance faults as urgent, and cosmetic issues as routine. Every maintenance request is captured with full details, categorised automatically, and acknowledged to the tenant. Emergencies trigger immediate notification to your on-call contact; routine requests are logged in your system for morning review.

Can Sevenfold handle after-hours tenant calls without involving the PM on call?+

Yes. Your AI Receptionist handles after-hours calls according to your escalation rules. Routine enquiries are answered and logged. Maintenance requests are triaged — emergencies trigger your on-call notification pathway, while non-urgent requests are captured for next-day follow-up. Your PM on call is only contacted for genuine emergencies.

How does landlord communication work?+

Your Executive Assistant sends automated landlord updates based on triggers you define — inspection completion, maintenance status change, rent arrears threshold, and lease renewal milestone. You control the content and timing of each update. Landlords receive timely, professional communication without your PMs writing individual emails.

Can Sevenfold follow up rental applications and document requests?+

Yes. Your Executive Assistant sends application status updates, outstanding document requests, and decision notifications to applicants throughout the application process. You define the follow-up intervals and the content template, and the sequences run automatically.

How long does setup take?+

Most agencies are fully live within 3–5 business days. Your onboarding manager handles all integrations and works through your briefing step by step — covering your portfolio structure, maintenance triage rules, landlord communication standards, and agency style. No technical knowledge required.