Integration
Cliniko AI Agent
Reception in a busy practice is a juggling act: patients at the desk, practitioners running to time, and a phone that never stops. Connect Cliniko and Desky picks up every call — checking live availability across your practitioners and booking, rescheduling or cancelling appointments while the patient is still on the line.
Why connect it
Make Cliniko work harder with an AI agent
Every practice manager knows the trade-off: the person at the front desk can serve the patient in front of them or the one on the phone, not both. Desky removes the choice. It answers instantly, understands which practitioner and appointment type the caller needs, offers times from Cliniko’s live diary, and writes the booking straight back — leaving your team free for the patients in the room.
Reception overflow, absorbed
Peak times, lunch cover, sick days — Desky answers whenever your team can’t, so no patient hears the phone ring out.
The right practitioner, every time
Callers are booked into the correct practitioner’s diary with the appropriate appointment type and duration, exactly as your Cliniko schedule defines them.
Live diary, honest offers
Availability is checked in Cliniko at the moment of the call, so patients are only ever offered slots that are genuinely free.
Fewer empty appointment slots
Patients ringing to cancel are offered a new time in the same conversation, so a cancellation becomes a reschedule far more often.
Bookings beyond clinic hours
Patients ring when their pain flares, not when your rooms are open. Evening and weekend callers get booked instead of lost.
A careful, revocable connection
Cliniko is connected through its secure authorisation, credentials are encrypted at rest, and access can be cut from Sevenfold in one click.
The payoff
Benefits of using AI for Cliniko
What practice managers see once Desky is answering alongside the front desk.
A calmer front desk
With phone bookings handled automatically, your reception team gives the waiting room its full attention — and the whole clinic feels it.
Diaries that stay full
Answered calls and on-the-spot rebooking keep practitioners’ columns busy, protecting the billable hours that pay the rent.
New patients aren’t turned away by hold time
A first-time caller who can’t get through rarely tries twice. Instant answering wins the patients your marketing paid to attract.
After-hours demand captured cleanly
The out-of-hours calls that once became voicemail triage each morning arrive as tidy, confirmed bookings in Cliniko instead.
Sevenfold vs. other Cliniko AI tools
General AI assistants can’t staff a practice phone. Sevenfold answers it, navigates practitioners and appointment types, and books into Cliniko — around the clock.
| Sevenfold | Sintra | Marblism | ChatGPT | Claude | |
|---|---|---|---|---|---|
| Adds real appointments to a calendar on its own | |||||
| Answers the practice phone and books patients | |||||
| Makes outbound calls to patients | |||||
| Runs continuously without staff prompting it | |||||
| Designed for small practices, not enterprises |
Verified in August 2026 against each provider’s public website, help centre, pricing pages and independent 2026 reviews. Products evolve — if anything here is out of date, tell us and we’ll re-verify and update this page.
Looking for AI for other calendar and booking tools?
Sevenfold AI integrates with all of these well-known calendar and booking tools.
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