AI Agents for
Property Managers

During briefing, you define your urgency categories — for example, burst pipes and no hot water as emergency, appliance faults as urgent, cosmetic issues as routine — and every request is then handled by those rules, not by whoever happens to check the inbox. Each maintenance request is captured with full details and photos where useful, categorised automatically, and acknowledged to the tenant with a realistic timeline the moment it arrives. Emergencies trigger real-time notification to your on-call contact; urgent items start your tradesperson pathway; routine requests are logged in your system for morning review. That matters because 48 hours is the outer limit before tenants escalate — and most complaints and disputes begin with a request nobody acknowledged. Take a tenant reporting water under the kitchen sink at 7pm: they’re talked through isolating the stopcock, the job is classified an emergency, your on-call contact is alerted immediately, and by morning the file shows every step. Because it runs 24/7, the triage standard never sleeps.

Yes — and this is usually the first place agencies feel the difference. Your AI Receptionist answers 24/7 and takes unlimited simultaneous calls, so a stormy night that produces a dozen tenant calls at once doesn’t produce a dozen voicemails. Each call is handled by your escalation rules. Routine enquiries — and 80% of tenant enquiries are routine — get answered and logged on the spot: rent questions, notice periods, inspection times. Maintenance requests are triaged by your urgency categories, with non-urgent items captured for next-day follow-up. Only calls matching your genuine-emergency criteria reach the PM on call, in real time, with the property and severity details already gathered. Picture a tenant locked out at 10pm: they’re identified, your after-hours locksmith pathway is triggered per your rules, and the incident is logged — all without waking anyone. The PM on call starts sleeping through the nights they used to dread.

Landlords rarely leave over a repair bill — they leave over silence. Sevenfold replaces that silence with a steady rhythm of updates your PMs never have to write. Your Executive Assistant sends automated landlord communications based on triggers you define: inspection completed, maintenance status changed, rent arrears threshold reached, lease renewal milestone approaching. You control the content template and timing of each one, so every update sounds like your agency and says exactly as much as you want it to. Take a completed routine inspection: instead of the report sitting in your software for a week, the landlord receives it within your standard turnaround, with a condition summary, any maintenance items noted, and the next inspection date. The landlord who used to call twice a week stops calling — they’re already informed. Multiply that across a portfolio and it’s a big share of the 10+ hours each PM saves every week.

Yes. Your Executive Assistant sends application status updates, outstanding document requests, and decision notifications to applicants throughout the application process. You define the follow-up intervals and the content template, and the sequences run automatically.

Most agencies are fully live within 3–5 business days. Your onboarding manager handles all integrations and works through your briefing step by step — covering your portfolio structure, maintenance triage rules, landlord communication standards, and agency style. No technical knowledge required.

Property managers in Singapore juggle tenant requests, landlord updates and handovers across a portfolio of units. Sevenfold fits that workload: maintenance requests captured and triaged, viewings for vacant units arranged, and routine enquiries answered — without interrupting your team on site. Sevenfold also operates infrastructure across Singapore, Australia, Europe and the US — having infrastructure closer to your customers and team can help reduce network latency, which is particularly relevant for real-time AI phone conversations.

Sevenfold answers landlord and tenant calls, triages urgent maintenance from routine requests, arranges viewings, and handles follow-ups — while your team is out at properties. It can be configured around your processes, terminology and operating hours.