Refund and Cancellation Policy

This policy explains how cancelling, refunds and credits work for Sevenfold plans bought directly from us. Sevenfold is operated by Round Pixel Pty Ltd (ABN 82 626 610 400).

Your rights under the law come first

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have similar rights under the consumer laws of your own country. If our service has a major failure, you can cancel and ask for a refund of the unused part. If the failure is not major, we will fix it within a reasonable time, and if we don’t, you can cancel and get a refund. Nothing in this policy, our Terms of Use or any other document limits those rights. The rest of this policy describes what we offer on top of them.

Plans renew automatically

Lite and Pro plans renew every month or every year, on the date you first paid, until you cancel. Australian customers pay in Australian dollars and customers elsewhere in US dollars. Plans bought directly from us have no free trial.

Changing your plan

Moving up (Lite to Pro, or monthly to yearly) takes effect straight away: we charge the difference for the rest of the current period and add the extra plan credits. To move to a smaller plan, or from yearly to monthly, cancel and choose the new plan once your current period ends.

Cancelling

You can cancel any time in Settings → Billing. Your plan stays active until the end of the period you have paid for, then it ends and you are not charged for the plan again. You can undo the cancellation until that date.

Change-of-mind refund for new customers

If you are new to Sevenfold and change your mind, email us within 7 days of your first plan payment and we will refund that payment in full, as long as you have used fewer than 500 credits. This applies once per business.

Plan credits

Each plan includes a monthly pool of credits. Plan credits refresh at the start of each billing month, don’t roll over and have no cash value. They are not refunded when you cancel.

Bought credits and auto-reload

Credits you buy never expire while your account is open, and stay on your account after your plan ends. Unused bought credits are not refunded, except within 14 days of purchase if none of that top-up has been used. If an auto-reload charge was made after you had turned auto-reload off, or by our mistake, tell us within 30 days and we will refund it in full. If you turn on auto-reload, you authorise us to charge your saved card the amount you chose each time your balance falls below the level you set; you can turn it off any time in Settings → Billing. When we refund a top-up, its credits are removed from your balance.

Failed payments

If a payment fails, we try your card again and email you. For 7 days your AI employees keep working, but only on credits you bought. If the payment still hasn’t been made after 7 days, your plan is cancelled.

After your plan ends

Your AI employees stop. We keep your phone numbers for at least 30 days and pay their rental from your bought credits. We keep your workspace data for at least 30 days, so you can resubscribe and pick up where you left off.

Billing mistakes and outages

If we charge you twice, charge the wrong amount, or keep charging after you cancelled, we refund the overcharge in full. If Sevenfold is unavailable for a long period, contact us: we will refund or credit you as the law requires, and we may do more at our discretion.

Bought through Shopify, a reseller or a partner

If you pay through the Shopify App Store, Shopify bills you; you cancel by removing Sevenfold from your store, and the plan ends straight away. If you bought Sevenfold through a reseller, agency or white-label partner, your contract and billing are with them: ask them for refunds. Your consumer-law rights against them are not affected.

How to ask for a refund

Email support@sevenfoldai.com from your account email with the reason. We reply within 2 business days. Approved refunds go back to the card you paid with, usually within 5 to 10 business days. Please contact us before disputing a charge with your bank, so we can fix it faster.