AI Customer Support Manager for E-commerce

Meet SAGE

Support that keeps up with your sales

SAGE is Sevenfold’s AI customer support manager — working inside your helpdesk, triaging every ticket, drafting answers from your policies, and making sure customers get fast, accurate replies — during a sale spike included.

Every ticket triaged in seconds

Whether it’s a quiet Tuesday or during a sale spike, SAGE reads every incoming ticket, works out what it needs, and routes it right.

Picks up tickets from email, chat, and contact forms
Detects intent and urgency automatically
Fast-tracks the critical ones — like payment failures and shipping issues
Routes to the right person when a human is needed
Keeps response times inside your SLAs

Instant answers from your store’s knowledge

Most tickets are the same questions on repeat. SAGE answers them accurately from your policies and product data — instantly.

Handles the classics — delivery times, returns and sizing
Answers from your real policies, not guesses
Drafts replies for approval or sends within your guardrails
Keeps a consistent, on-brand tone in every reply
Updates its answers the moment your policies change

Escalation with judgment

SAGE knows what it should handle and what it shouldn’t. The tricky ones reach your team with everything needed to resolve them quickly.

Escalates refund edge-cases, disputes, and VIPs to humans
Hands over with full history and a suggested reply
Never sends outside the guardrails you set
Weekly report on volumes, themes, and product issues
Frees your team for the conversations that matter

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Questions & Answers

Everything you need to know.

How quickly can SAGE go live in my business?

Most businesses are live within days. Your onboarding manager connects your systems, loads your details into the AI brain, and walks you through the first briefing — no IT team needed.

Where do SAGE's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text content. SAGE never invents details: if something is not covered, it says so and hands over to a human.

Will SAGE reply to customers without my approval?

Only if you allow it. Replies can be drafted for approval or sent automatically within your guardrails — and sensitive cases always escalate to your team.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees. See the pricing page for plan details.

Are your AI employees trained for Singapore businesses?

They are trained for their roles — answering, booking, following up — and they learn your business from what you feed the AI brain: your website, documents, and FAQs. From there they answer accurately, in your voice. They never guess or invent details, and they transfer to a human whenever a conversation needs one.

Do your AI employees understand local terms?

Yes — add your terms to the Sevenfold AI brain once and every AI employee knows them. If your customers ask about aircon servicing or want to dabao their order, your AI employees understand exactly what they mean.

Can they handle Singapore public holidays and operating hours?

Yes. Booking and availability rules follow Singapore public holidays and your operating hours, and after-hours coverage runs 24/7.

Can I keep my existing Singapore phone number?

Yes. Forward your existing number to your AI receptionist or use a new local Singapore number — nothing to port, nothing to change.