AI Receptionist for Plumbers

Meet DESKY

Your phones, covered — without hiring

DESKY is Sevenfold’s AI receptionist — answering every call to your plumbing business in a natural voice, handling call-out fee questions, and booking jobs while you’re on the tools. Every unanswered ring is a quote handed to the next plumber, and a caller with water coming through the ceiling rarely leaves a voicemail. A week of missed calls usually costs more than an answering service for plumbers ever would — see plans and pricing or run your own numbers with the savings calculator on our AI workforce page.

Every call answered, 24/7

Missed calls are missed jobs. DESKY picks up in seconds, every time — even when you’re under a house with a burst pipe. A 2am caller with a flooding laundry hears a calm, natural voice, not a beep: DESKY answers with your business name, asks what’s happening and where, and captures the address and access details. Routine work like a dripping tap is booked quietly into your schedule without your phone ringing.

Answers in a natural, friendly voice with your business name and greeting
Takes unlimited simultaneous calls — no one lands in voicemail
Triages on your rules — burst pipes, gas leaks, and blocked drains reach you straight away
Transfers the calls you want and takes detailed messages on the rest
After-hours, weekend, and holiday coverage included — in 100+ languages

Jobs booked straight into your calendar

Callers don’t just get answered — they get booked. While the caller is still on the line, DESKY checks your real availability, offers a time, and locks the job in with the suburb, fault, and access notes attached. It plugs into tools plumbers already run — ServiceM8, Google Calendar, and Square Appointments connect directly, and Zapier or Make push job details anywhere else.

Books, reschedules, and cancels jobs while the caller is on the line
Syncs with ServiceM8, Google Calendar, and Square Appointments
Connects to the rest of your stack through Zapier and Make
Sends confirmations and reminders by SMS and email to cut no-shows
Captures name, number, address, and the job details on every call

Trained on your plumbing business

DESKY learns your services, pricing, and policies from about 20 minutes of your input — your website, price list, and service areas load into your AI brain, and every answer sounds like your best front desk, not a script. The call-out fee for a blocked drain on a Sunday, which suburbs you cover, which hot water systems you install — callers get your answer, never an invented one.

Answers the questions customers actually ask — call-out fees, emergency rates, and service areas
Quotes your pricing rules without over-promising — unusual jobs get passed to you
Follows your rules on availability and escalation
Logs and summarises every call so you can review anything
Gets sharper as you refine answers over time

Emergency call triage, done properly

Not every call is an emergency — but the ones that are can’t wait for a callback. You define what counts: burst pipes, gas smells, sewage backing up, a family with no hot water. When a call matches your criteria, DESKY recognises the urgency from the caller’s first answers, notifies the right person on your team in real time, and stays with the caller until help is organised.

Recognises genuine emergencies from what the caller describes
Notifies your on-call plumber in real time, with the fault and address already captured
Stays on the line with the caller instead of dropping them to voicemail
Books the not-quite-emergencies — a slow leak under a sink — as your first job tomorrow
Logs every escalation so you can review exactly how it was handled

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Questions & Answers

Everything you need to know.

How quickly can DESKY go live in my business?

Most plumbing businesses are live within days — and your part takes about 20 minutes. Your onboarding manager runs a guided session where you share your services, call-out fees, service areas, and what counts as an emergency, then connects your calendar or job management tool — ServiceM8, Google Calendar, or Square Appointments — so bookings land where your work already lives. There’s no IT project and nothing to install: your existing number stays, and you can test-call DESKY yourself before it takes over the line. A typical rollout looks like this — briefing on Tuesday, test calls on Wednesday, and by the weekend rush DESKY is answering every call, 24/7, while you’re on the tools.

Where do DESKY's answers come from?

From the knowledge you feed your AI brain — your website, uploaded documents, and text content. DESKY never invents details: if something is not covered, it says so and hands over to a human.

What happens when a caller needs a human?

DESKY follows the transfer and escalation rules you set — it’s an answering service for plumbers that knows the difference between a quote request and a burst main. Calls you’ve flagged for transfer go straight through to you or your nominated team member. When a call matches your emergency criteria — a burst pipe, a gas smell, sewage backing up — DESKY escalates in real time, notifying the right person immediately while staying on the line with the caller, with the address and fault already captured. When no one can pick up, it takes a detailed message, flags the urgency, and logs a full call summary. Example: a landlord calls at 9pm about water under a kitchen sink — not urgent, so DESKY reassures them and books it as your first job tomorrow. You find out over breakfast, not at 9:05pm.

Is this included in my plan?

Yes — every Sevenfold plan includes the entire AI team, all seven employees, with 24/7 answering and unlimited simultaneous calls as standard rather than per-call extras. Simple monthly pricing, no lock-in contracts — see the pricing page for plan details, or compare against hiring with the savings calculator.